Consumer Action Taskforce:Sample/Incident: Difference between revisions
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==[Incident]== | ==[Incident]== | ||
Change title to be descriptive of the incident. Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention. | Change this section's title to be descriptive of the incident. | ||
=== [Company]'s response === | |||
If applicable add the proposed solution to the issues by the company. | Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention. | ||
===[Company]'s response=== | |||
If applicable, add the proposed solution to the issues by the company. | |||
==Lawsuit== | ==Lawsuit== | ||
If applicable add any information regarding litigation around the incident here. | If applicable, add any information regarding litigation around the incident here. | ||
===Claims=== | ===Claims=== | ||
Main claims of the suit. | Main claims of the suit. | ||
===Rebuttal=== | ===Rebuttal=== | ||
The response of the company or counterclaims. | The response of the company or counterclaims. | ||
===Outcome=== | ===Outcome=== | ||
The outcome, if any | The outcome of the suit, if any. | ||
==Consumer response== | ==Consumer response== | ||
Revision as of 11:07, 7 February 2025
Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
Background
Information about the product/service history to provide the necessary context surrounding the incident
[Incident]
Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
[Company]'s response
If applicable, add the proposed solution to the issues by the company.
Lawsuit
If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Outcome
The outcome of the suit, if any.
Consumer response
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.