HP Printers Ink Requirements Controversy: Difference between revisions
Created new page |
Apply incident template (please use "Create a page" in the sidebar to create new pages) |
||
| Line 1: | Line 1: | ||
{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.}} | |||
[[HP]] produces all-in-one printers, which are marketed as a complete solution for printing, scanning documents, and sending faxes. However, these printers enter an error state when the ink level in one of the cartridges is too low, disabling all functionalities—including scanning and faxing—even though these features do not require ink.<ref>https://arstechnica.com/gadgets/2023/08/the-printers-that-require-ink-to-scan-and-fax/</ref><ref>https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/can-t-scan-due-to-low-ink-I-shouldn-t-need-ink-to-scan-a/td-p/8308292</ref> HP has faced legal actions<ref>https://regmedia.co.uk/2023/08/11/freund-hp-judge-order.pdf</ref> because it sells its products as all-in-one solutions but does not clearly disclose that ink is necessary to use any of the functionalities. | [[HP]] produces all-in-one printers, which are marketed as a complete solution for printing, scanning documents, and sending faxes. However, these printers enter an error state when the ink level in one of the cartridges is too low, disabling all functionalities—including scanning and faxing—even though these features do not require ink.<ref>https://arstechnica.com/gadgets/2023/08/the-printers-that-require-ink-to-scan-and-fax/</ref><ref>https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/can-t-scan-due-to-low-ink-I-shouldn-t-need-ink-to-scan-a/td-p/8308292</ref> HP has faced legal actions<ref>https://regmedia.co.uk/2023/08/11/freund-hp-judge-order.pdf</ref> because it sells its products as all-in-one solutions but does not clearly disclose that ink is necessary to use any of the functionalities. | ||
==Background== | |||
{{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}} | |||
==[Incident]== | |||
{{Placeholder box|Change this section's title to be descriptive of the incident. | |||
== Lawsuit == | Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}} | ||
===[Company]'s response=== | |||
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}} | |||
==Lawsuit== | |||
{{Placeholder box|If applicable, add any information regarding litigation around the incident here. | |||
== | ===Claims=== | ||
Main claims of the suit. | |||
===Rebuttal=== | |||
[[Category: | The response of the company or counterclaims. | ||
===Outcome=== | |||
The outcome of the suit, if any.}} | |||
==Consumer response== | |||
{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}} | |||
==References== | |||
{{reflist}} | |||
[[Category:HP]] | |||
Revision as of 20:13, 8 February 2025
HP produces all-in-one printers, which are marketed as a complete solution for printing, scanning documents, and sending faxes. However, these printers enter an error state when the ink level in one of the cartridges is too low, disabling all functionalities—including scanning and faxing—even though these features do not require ink.[1][2] HP has faced legal actions[3] because it sells its products as all-in-one solutions but does not clearly disclose that ink is necessary to use any of the functionalities.