HP Inc.

❗Article Status Notice: This Article is a stub

Notice: This Article Requires Additional Expansion

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How You Can Help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

HP Inc.

Basic information
Founded	1939
Type	Public
Industry	Information Technology
Official website	https://hp.com/

HP Inc. is an American multinational information technology company formed in 2015 as a successor to the Hewlett-Packard company founded in 1939 by Bill Hewlett and David Packard.

HP sub-brands

Sub-brand	Description	Created/Acquired
OMEN	High-end focused laptops and desktops lineup, former VoodooPC	2013
HyperX	High-end gaming peripherals	2021
Z by HP	Professional workstations and laptops	2009
HP Wolf Security	Security service to lock in and add anti-virus to HP laptops for remote offices	2021
HP Anyware	Service to create a seamless experience for teams to interact with their digital workspaces from virtually anywhere	2021
Fitstation by HP	Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.	2017

* HP Anyware was acquired in 2021 along with Teradici.

Controversies

HP adds 15 minutes to all customer service phone calls

Main article: HP adds 15 minutes to all customer service phone calls

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".

Ink Required to Scan and Fax

Main article: HP Printers Ink Requirements Controversy

To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink.

Account Required to Scan

To use the scanning feature on some HP printers, both the HP app and a HP account are required.^{[citation needed]}

Firmware Updates stop HP Printers from working (Errors 79 and 49)

An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022. In some cases, the devices could be recovered, but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always right after the warranty period had ended.

Products/Services

HP Instant Ink

Main article: HP Instant Ink

HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.

HP Dynamic Security

Main article: HP Dynamic Security

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.