SiriusXM
| Basic information | |
|---|---|
| Founded | 1990 |
| Type | Public |
| Industry | Radio |
| Official website | https://siriusxm.com |
SiriusXM (also known as SiriusXM Holdings) is a radio streaming service founded in 1990 by David Margolese[1] and Martine Rothblatt.[2] The company went public on September 13, 1994.[3]
Consumer impact summary
Freedom
Users are allowed to delete their SirusXM account and manage their subscriptions on the website. The mobile application allows users to log out of every device, though asks users to go to the website for all account management tasks. Users can make two data requests a year and one data deletion request.[4]
Privacy
According to the privacy policy, SiruisXM shares user data with business partners, other subsidiaries, and advertising agencies, with that data including "1. Registration Data, 2. Vehicle Data, 3. Payment Data, 4. Sensitive Personal Data, 5. Other Demographic Data, 6. Transaction Information, 7. Listening Preferences, 8. Account Information and Settings, 9. Device Data, 10. Audio and Visual Data, and 11. Geolocation Data".[5]
Business model
SiriusXM relies on monthly subscriptions on its users, with the current prices being $24.98 for the "All Access" and $9.99 for the "Build a plan".[6]
Market control
SiriusXM is available by default in most modern car stereo systems, with 90% of subscribers having the service embedded in their cars as of December 2024.[7]
Incidents
This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the SiriusXM category.
Lifetime licenses (2019)
In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.[8] The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.[9] These benefits included either to reactivate the lifetime subscription or recover $100 according to the attorneys associated with the case.[10]
A similar suit was filed in 2018, but was later dismissed and settled out of court in 2020.[11] SiriusXM no longer offers lifetime memberships.
Subscription cancellation (2024)
- Main article: SiriusXM thinks they have a right to your money
In December 2023, the New York attorney general filed a lawsuit against SiriusXM for "making it intentionally difficult for its customers to cancel their subscriptions."[12]
In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.[13] The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.[14]
Products
See also
References
- ↑ "David Margolease". The Jerusalem Post. Archived from the original on 2024-11-03. Retrieved 2025-03-15.
- ↑ "Martine Rothblatt". Forbes. Archived from the original on 2025-01-14. Retrieved 2025-03-15.
- ↑ "FAQ". SiriusXM Investor. Archived from the original on 2025-02-14. Retrieved 2025-03-15.
- ↑ "Frequently Asked Questions About Your Privacy Rights". SiriusXM. Archived from the original on 2025-03-08. Retrieved 2025-03-27.
- ↑ "Privacy Policy". SiriusXM. 2024-12-20. Archived from the original on 2025-03-21. Retrieved 2025-03-27.
- ↑ "Packages, Plans & Price". SiriusXM. Archived from the original on 2025-03-11. Retrieved 2025-03-15.
- ↑ "SiriusXM Provides Update on Strategic Direction, Sharpening Focus on Core Audience". SiriusXM Investors. 2024-12-10. Archived from the original on 2025-03-23. Retrieved 2025-03-27.
- ↑ Forrester, Chris (2021-02-11). "SiriusXM loses 'Lifetime Sub' lawsuit". Advanced-Television.com. Retrieved 2025-03-13.
- ↑ "Nearly 1 Million People Will Get Lifetime Subscriptions In SiriusXM Settlement". InsideRadio.com. 2021-02-12. Retrieved 2025-03-13.
- ↑ Loritsch, Windy (2021-03-11). "$420 Million SiriusXM Lifetime Subscription Settlement". Ahdoot Wolfson. Retrieved 2025-03-13.
- ↑ Bucher, Anne; Toth, Danielle (2022-12-29). "SiriusXM class action over lifetime subscription dismissed". TopClassActions.com. Retrieved 2025-03-13.
- ↑ "New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions". Fox 5. 2023-12-21. Archived from the original on 2024-09-27. Retrieved 2025-03-18.
- ↑ Roth, Emma (2024-11-22). "Judge rules SiriusXM's annoying cancellation process is illegal". TheVerge. Archived from the original on 2025-01-20. Retrieved 2025-03-15.
- ↑ Stempel, Jonathan (2024-11-22). "Sirius XM found liable in New York lawsuit over subscription cancellations". Reuters. Archived from the original on 2024-11-24. Retrieved 2025-03-15.
- ↑ "Corporate". SiriusXM. Archived from the original on 2025-03-05. Retrieved 2025-03-15.