The POCO X3, X3 NFC and X3 Pro are smartphones developed by Xiaomi and released under their POCO brand. These models are particularly prone to randomly rendering themselves unusable ("bricking"), either because of bad software updates or bad quality soldering. The company usually ignores customers' complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.
| Basic Information | |
|---|---|
| Release Year | 2020 |
| Product Type | Mobile Phone |
| In Production | No |
| Official Website | https://www.po.co/global/poco-x3-nfc/ |
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Consumer impact summary
Some incidents show that the company doesn't care if changes to software make the phone unusable, nor does it care about the longevity of the devices manufactured by them.
Incidents
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Poco X3 series category.
Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (2022 and onwards)
Bad quality soldering caused chips to partially detach from the main board, rendering the phone completely defunct, or in mild cases only causing it to lose some functionality.[1] The issue requires board level repair to fix. In the best cases, this can restore the phone to working order for about 2 years, but in the worst cases, the phone only survives for about a day before not turning on again. The outcome of the repair can't always be determined in advance, so the phone isn't reliable anymore even after the repair.[2][3]
MIUI 13 update causing phones to bootloop (X3 Pro) (2022-07-25)
After the MIUI 13 update, POCO X3 Pro phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.