Geeni

❗Article Status Notice: This Article is a stub

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How you can help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

Geeni is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. Geeni is a sub-brand of Merkury Innovations along with West & Arrow, Suds.lab, and Merkury Smart.

Geeni

Basic information
Founded	2017
Legal structure	Subsidiary
Industry	IoT/Smart home
Official website	https://mygeeni.com/

Consumer-impact summary

Users cannot control light bulbs or other devices paired to Geeni app or phone until new terms and conditions have been agreed to after the initial sale.

Incidents

As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.

Time Frame	CONDITIONS	REQUIREMENTS
30 days upon purchase	Product should be bought directly from from Geeni or Merkury Innovations websites only	Provide Proof of Purchase/Packaging Slip and photo of the product received
	Products bought from other stores are not entitled for a Refund service.
	Products are proven to have  manufacture defect	Provide Proof of Purchase/Packaging Slip and photo of the product received

See also

• https://support.mygeeni.com/hc/en-us/articles/360007388574-Refund-Service
• Merkury Innovations