Deerrun walking pads & treadmills startup

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Deerrun walking pads & treadmills startup

Basic Information
Release Year
Product Type	Hardware
In Production	Yes
Official Website	https://deerruntreadmill.com/

Deerrun is a manufacturer of walking pads and treadmills and claim to be the "World's Number 1 Home Treadmills Brand". Nothing in their website advertising claims that any internet connection or connected app is required.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Deerrun walking pads & treadmills startup category.

Out of box setup

The product comes with numerous stickers attached with confusing and conflicting advice, including registering the product online and downloading an exercise app called "PitPat". A large "Quick & Easy Guide" gives the following warning: "Attention! Your treadmill is currently unable to start properly because you have not yet activated your warranty benefits". A separate sticker claims: "This activation is essential for your treadmill's operation."

Also noted is a customer service line if you do not have a mobile phone/internet access, meaning it's possible to activate the product without needing connection to the internet.

A series of inputs on the included remote can be entered to unlock your treadmill, which can be given to you by the customer service line after refusing to download the app. This is included nowhere in the manual.

The "Quick & Easy Guide" for setting up your new Deerrun treadmill.

A sticker on the treadmill claiming that the PitPat app is "essential for your treadmill's operation"

The 'No App Required' solution

As documented by Reddit user tangytonight:

Products

- A5 Pro/CT05

See also

Link to relevant theme articles or companies with similar incidents.

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