Zoom Communications
is an American company founded in 2011 by Eric Yuan. Their headquarters are located in San José, California. It offers software focused on digital communications, being very known for developing the video telephony software Zoom Workplace.
| Basic Information | |
|---|---|
| Release Year | 2011 |
| Product Type | Server, Laptop |
| In Production | Yes |
| Official Website | https://www.zoom.com/ |
Consumer-impact summary
- Privacy concerns
- Force Arbitration
- Security Vulnerabilities
- Data Collection
Incidents
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Zoom (product) category.
Zoom Google and Facebook Deal
Short summary of the incident (could be the same as the summary preceding the article).
Zoom New Terms and conditions
On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service that forces users into forced arbitration, taking affected one day prior on May 31. The user had 30 days to send an opt-out request. [1]
27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by sending an email to [email protected] within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement. If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.
Later on, zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.
Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.
...
https://www.huntress.com/threat-library/data-breach/zoom-data-breach
https://www.reco.ai/hub/zoom-privacy-issues
https://www.nbcnews.com/tech/innovation/zoom-ai-privacy-tos-terms-of-service-data-rcna98665
See also
References
- ↑ "Opt out of the arbitration agreement in Zoom's Terms of Service now". Frederick's Timelog. 2023-04-01. Retrieved 2026-02-23.
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