Developed by Zoom Communications, Zoom workplace or commonly referred as zoom, is an video calling platform allowing up to 100 participants in a 40 minute limit time frame. The products contain subscriptions with varying types of plans, with the rooms plan allowing for 1,000 participants at a time for a limit of 30 hours.
| Basic Information | |
|---|---|
| Release Year | 2011 |
| Product Type | Server, Laptop |
| In Production | Yes |
| Official Website | https://www.zoom.com/ |
Consumer-impact summary
- Privacy concerns
- Force Arbitration
- Security Vulnerabilities
- Data Collection
Incidents
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Zoom (product) category.
Zoom Google and Facebook Deal
Short summary of the incident (could be the same as the summary preceding the article).
Zoom Force Arbitration and Voice Data Collection
On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service that forces users into forced arbitration, taking affected one day prior on May 31. The user had 30 days to send an opt-out request. [1]
27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by sending an email to [email protected] within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement. If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.[2]
Later on, zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.
Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.[3]
zoom data collection:
https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/
https://www.womenconquerbiz.com/zooms-ai-update/
https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you
https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/
Zooming incident
Zoom Databreach
https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/
https://www.huntress.com/threat-library/data-breach/zoom-data-breach
https://www.reco.ai/hub/zoom-privacy-issues
https://www.nbcnews.com/tech/innovation/zoom-ai-privacy-tos-terms-of-service-data-rcna98665
See also
References
- ↑ "Zoom's Terms of Service update notifications". Zoom. 2025-06-17. Retrieved 2026-02-23.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Opt out of the arbitration agreement in Zoom's Terms of Service now". Frederick's Timelog. 2023-04-01. Retrieved 2026-02-23.
{{cite web}}: CS1 maint: url-status (link) - ↑ "ZOOM TERMS OF SERVICE". Zoom. 2023-04-11. Retrieved 2026-02-23.
{{cite web}}: CS1 maint: url-status (link) - ↑ Hashim, Smita (2023-08-07). "How Zoom's terms of service and practices apply to AI features". Zoom Blog. Retrieved 2026-02-23.
{{cite web}}: CS1 maint: url-status (link)