| Company | KPN N.V. |
|---|---|
| Start Date | 2024-01 |
| End Date | |
| Status | Active |
| Product Line | DIW7022 |
| Product | DIW7022 |
| Article Type | Product |
| Type | RF transmission,Accessibility |
| Short Description | DIW7022 requires Wi-Fi/Bluetooth for operation; no wired or IR-only alternative available |
DIW7022 (Sagemcom television box)
The DIW7022, a television set-top box provided by KPN N.V., has raised concerns over mandatory wireless operation. The device operates using Wi-Fi and Bluetooth, and there is currently no officially supported method to disable these transmitters or operate the device fully via wired or infrared (IR)-only connections.
This limitation has prompted consumer complaints related to health considerations, accessibility, and configurability of home hardware.
Overview
The DIW7022 is intended to deliver digital television services to KPN customers. It includes integrated Wi-Fi (2.4 GHz and 5 GHz bands) and Bluetooth functionality to connect with remote controls and network services. Unlike similar consumer electronics, which often allow a wired fallback mode, the DIW7022 requires active RF transmission for basic operation.
Consumer concerns Mandatory wireless operation
Users report that the DIW7022 cannot function without Wi-Fi or Bluetooth enabled. No wired alternative or IR-only remote option is officially provided. This limits user control over hardware and the ability to reduce radio frequency (RF) exposure in the home.
Accessibility and security
Mandatory wireless operation is tied to service access and mobile-based two-step verification. Customers without mobile devices are unable to complete authentication, creating potential exclusion for certain user groups.
Health considerations
Prolonged exposure to RF emissions has been a concern for some consumers. Although regulatory limits exist, some users prefer to minimize RF exposure. The DIW7022’s design prevents a fully non-RF setup, limiting options for health-conscious consumers.
Responses and investigations
A formal complaint regarding the mandatory wireless operation and mobile-only two-step verification was submitted to KPN N.V. in February 2026. The complaint requested:
Confirmation on whether the device can operate without active RF transmission
Documentation of any non-RF alternative or planned evaluation
Clarification of policy decisions versus technical constraints
No official public response or solution has been provided as of this writing. The incident is documented on the Consumer Rights Wiki under DIW7022 mandatory wireless operation .
Future considerations
Comparable consumer devices often provide wired or non-RF operation, demonstrating that technical feasibility exists. Consumer advocates recommend that KPN consider non-RF or wired alternatives to enhance user choice, accessibility, and health-conscious usage.
References
Personal correspondence and complaint sent to KPN N.V., 12 February 2026.
Consumer reports and forum discussions on DIW7022 configurability (publicly available community statements).