Panera's failure to disclose a known security breach

Back in 02 August 2017, security researcher Dylan Houlihan notified Panera Bread of the breach that allowed hackers to access customers personal information via its website, however the company wouldn't take any action until 8 month later on 02 April 2018. This would eventually result in a lawsuit 3 days later, however it was eventually dismissed by the plaintiffs on June 2018.

https://web.archive.org/web/20180402220110/https://krebsonsecurity.com/2018/04/panerabread-com-leaks-millions-of-customer-records/

https://www.malwarebytes.com/blog/news/2018/04/panerabread-com-breach-could-have-impacted-millions

https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-data-breach-class-action-voluntarily-dismissed-plaintiffs/

https://www.csoonline.com/article/565050/panera-bread-blew-off-breach-report-for-8-months-leaked-millions-of-customer-records.html

https://www.npr.org/sections/thetwo-way/2018/04/03/599135288/for-months-panera-bread-website-reportedly-exposed-millions-of-customer-records

https://medium.com/@djhoulihan/no-panera-bread-doesnt-take-security-seriously-bf078027f815

Incident

On 02 August 2017, Security Researcher Dylan Houlihan first contacted Panera Bread security director Mike Gustavison of a breach containing customers information that includes full name, home address, email address, food preferences, username, phone number, birthday and last four digits of a debit/credit card in plain text.

Security Researchers Response

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Lawsuit

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https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach

Consumer response

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