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BetterHelp is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.
| Basic information | |
|---|---|
| Founded | 2013 |
| Legal structure | Subsiadiary |
| Industry | Psychotherapy |
| Official website | https://www.betterhelp.com/ |
Incidents
Private data sharing
BetterHelp used a wide variety of tactics to share the health information of over 7 million consumers with platforms like Facebook, Snapchat, Criteo, and Pinterest for the purpose of advertising.
BetterHelp hires 'sketchy' therapists,[citation needed] they are overworked[citation needed] and paid well below industry standard.[citation needed]
70% of respondents in a survey had a negative experience with better help[2][3] In UK therapists don't need accreditation to practice unlike US, nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK. [4]
References
- ↑ https://www.ftc.gov/business-guidance/blog/2023/03/ftc-says-online-counseling-service-betterhelp-pushed-people-handing-over-health-information-broke
- ↑ https://www.firstsession.com/resources/betterhelp-reviews-survey-results
- ↑ https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849
- ↑ https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5