BetterHelp

❗Article Status Notice: This Article is a stub

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How you can help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

BetterHelp

Basic information
Founded	2013
Type	Subsiadiary
Industry	Psychotherapy
Official website	https://www.betterhelp.com/

BetterHelp is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

Incidents

Private data sharing

According to the FTC:

BetterHelp used a wide variety of tactics to share the health information of over 7 million consumers with platforms like Facebook, Snapchat, Criteo, and Pinterest for the purpose of advertising.

BetterHelp hires 'sketchy' therapists,^{[citation needed]} they are overworked^{[citation needed]} and paid well below industry standard.^{[citation needed]}

70% of respondents in a survey had a negative experience with better help In UK therapists don't need accreditation to practice unlike US, nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.