In September 2024, Valve removed both the arbitration requirements and class-action waiver from the Steam Subscriber Agreement, which is, essentially, Steam's End-User License Agreement.
Implications
This restores consumer rights to litigate, instead of only arbitrate, in order to resolves disputes with Steam.
Sources/Links
- Link to the Steam news article: https://store.steampowered.com/news/app/593110/view/4696781406111167991
- Link to the Steam Subscriber Agreement: https://store.steampowered.com/subscriber_agreement?snr=1_2108_9__2107#8
- Louis Rossmann's video on the news: https://www.youtube.com/watch?v=1f81qXxggo8
- NACA's arbitration definition: https://www.consumeradvocates.org/for-consumers/arbitration/