UPS

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UPS

Basic information
Founded	August 28, 1907
Legal structure	Public Company
Industry	Courier
Official website	https://www.ups.com

United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain company.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

Exorbitant Brokerage Fees on Canadian Imports

In 2006, a resident of British Columbia, Canada purchased an amplified telephone device from Arizona, U.S.A and was displeased with being ordered to pay a $38.40 brokerage fee imposed by UPS, considering The Canada Post service to ship goods across the border would've been $5.00. Him and his lawyer started a class-action lawsuit against UPS on the grounds that the fee was "so harsh and adverse as to constitute an unconscionable practice." Other than the orders of magnitude more than competitor rates, the consumers receiving the packages were almost never told about the added fee until the package came to their front door.

This has been a fight spanning decades, including this class-action in 2015, and another in 2025 due to changes in Section 321(a)(2)(C) of the U.S. Tariff Act.

UPS and Affiliates Ordered to Pay $1.745 Million for Environmental Violations

In August 2025, UPS was required to pay $1.745 million dollars in penalties.