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Background
Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.
Logitech Harmony discontinuation
On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On May 28, 2025, this change still affects a lot of users that are still unaware of this change.
Logitech's response
On the discontinuation notes, Logitech said this:
“After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices,” the notice reads. “As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.”
Consumer response
Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.
Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.
References