Talk:Chat

HI Louis, I am currently going through a situation with Fox car rental service & I would very much like it if you could listen to my experience & tell me weather I am somehow being unreasonable or if I am justified in my anger. I trust your judgement on such matters & If you decide I am at fault, I will cease all further efforts to get reimbursed and allow them to keep everything, and if you decide I am entitled to a refund I will donate it to your organization in efforts to help others who are being treated unfairly by multimillion-dollar corporations. Ok, here is the situation; I booked a reservation through Priceline for me & my 16 year old son to fly down to Texas and visit my mother for her 75th Birthday on the 30th of December 2025. As a part of the packaged bundled deal available through the Priceline website I additionally reserved a car through Fox Car rental service for my time in Texas. I have owned a few Volkswagens over the years and have found them to be rather nice cars, in fact my Mom currently has a VW Passat based purely on my positive experiences with VWs in the past. So, when I saw I could reserve a VW Jetta trough Fox for a little more, I splurged a little and reserved one for $35 a day. Our trip was from the 29th of Decemebr to the 4th Of January totaling 6 days. Again, this fee was a part of the entire package I purchased through Priceline, and paid for in advance. Unfortunately, when I made the reservation online, I forgot to put my credit card back in my wallet, so when I arrived in Austin Texas, I realized I didn’t have it on me. Without a credit card to use as a deposit, the agent working the desk charged my debit card $1270.30 as collateral for the insurance, the prepaid gas service, & whatever other taxes & fees were applicable, and then told us to proceed to the parking structure to get our vehicle. However the gentleman in the parking structure handed me keys to a Nissan Altima. I remembered that the Nissan Altima was listed on the Priceline website for $13 a day. I explained , That I paid $35 a day for a VW jetta, and if I was instead going to be given an Altima, I expected to be refunded the difference between the two, since I already paid for the Jetta. However, he insisted that; not only had they never have any Jetta’s in their fleet, but that the contract I signed allowed them to substitute the Altima for the Jetta since it authorizes the substitution of a “similar” car. This is incorrect however, because on the website it lists the authorized “similar” Cars for each class car, and the Altima and the Jetta are not listed in the same group anywhere. So, I called Foxs corporate number hoping to resolve the issue. Fox’s cooperate office tried to tell me that the Altima was actually an upgrade because the Jetta only seats 4 whereas the Altima seats 5. I tried patiently to explain that not only was that not an upgrade in my opinion, but that even if it was, they were still attempting to charge me $35 a day for the same car they were charging everyone else $13 a day for. I tried explaining that if you went to a fast food joint to get a chicken sandwich, and they were charging everyone in front of you a dollar for a cheeseburger, & then when you got to the counter, they tried to charge you $5 for that same cheeseburger, you wouldn’t accept that, & them telling you how much cheesier the cheeseburger is to the chicken sandwich wouldn’t fix the situation in either regards. I further asked why I wouldn’t be better off simply canceling my reservation, and then re-reserving the Altima at the $13 a day price they were offering everyone else, saving myself the extra $132? These concepts seemed to be beyond their comprehension, so I told them I was frustrated trying to explain really basic customer service concepts to them & to simply cancel everything, I would take an Uber to my Moms and go somewhere else to get my rental car at this point. Up to now, I still had never taken possession of any vehicle, I was handed the keys to conduct a pre-inspection on the Altima, held onto them while on the phone with the corporate office hoping to come to a reasonable solution, & returned them when we couldn’t come to terms. I never turned on the ignition of any car, moved any vehicle, or even actually entered a vehicle. I got the Keys distuted the offer, rejected it., & returned the keys. So after telling their corporate office to cancel my reservation, I went beck inside the office to ask the agent who had charged my Debit card to refund me those insurance / gas charges as well. The agent inside explained that she was only able to refund me $1167.13 of the $1270.30 because corporate had frozen the remaining amount saying they were charging me for a full days rental, insurance, & gas service for that for that day, despite me never having a car. I asked, if I had come to rent a vehicle and I didn’t feel any them were safe for me to drive, would they try to charge me for an entire day? No, this was no different, I has never accepted the car, so you can’t charge me for services I never recieved. At most they might have any argument for a cancellation fee, but that’s it. Not getting a refund & not having a rental car, I had to have my 75 Year Old Mom drive up from San Antonio to come get us. I didn’t call back their Corperate office until the following day because we were settling in & didn’t want to get angery. However, after trying to explain myself without success once again, on the 30th, their Corperate office told me they would require 72 hours to verify that I had never actually taken a car before being able to refund me anything. Not really having any choice, I accepted that, knowing that my trip would extensively be over before I received a refund. Today is now the 5th Of Janurary & I still hadn’t received anything from them, so I called again. They are telling me that no one followed through and verified with the local office that I never took a car, so they needed another 72hrs to verify. To which I said no, that it wasn’t my fault they didn’t do their job, and it shouldn’t be my responsibility to continue waiting for them to do it. I said how about you let me keep a couple hundred of your dollars while you figure it out? How many times should I have to give a multi-million dollar company to do their job before they pay me back? I mean it’s not like the amount I’m asking is goingto break them., I imagine they are probably spending more money on the international calls trying to keep my money then the total amount it would cost to just do the right thing and refund me. They keep saying they are trying to help me, but I keep correcting them, helping me would be refunding me, they are trying to placate me, there’s a difference. Anyways, there is my situation, I have all the documentation if requested, I still haven’t received anything, am I justifiably angry or completely off base, I will respect whatever judgment you decide. Thanks,