Halfords Limited

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Halfords Limited is a UK-based automotive and cycling retailer and services provider, operating over 400 retail stores and 600+ autocentres across the United Kingdom. Through its subsidiaries — including Halfords Mobile Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and fixed-location tyre fitting, vehicle servicing, and MOT services.

Consumer-impact summary

Warranty terms

Halfords sells add-on warranties at the point of sale during mobile fitting appointments. Published warranty terms contain restrictions that are not disclosed to customers in the checkout, including a requirement that the Extended Tyre Warranty can only be redeemed at fixed garages — not via the mobile service through which it is sold. This has implications under the Consumer Rights Act 2015 regarding unfair terms and the transparency and prominence requirements.

Incidents

This is a list of all consumer-protection incidents this company is involved in.

Tyre warranty sold via mobile fitting, redeemable only at fixed garages (2026)

Main article: Tyre warranty sold via mobile fitting, redeemable only at fixed garages

Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be redeemed via the same mobile service. Halfords' own terms state the warranty may only be redeemed at fixed garages and autocentres, leaving customers with an undrivable vehicle and no mobile redemption route.

See also

• Consumer Rights Act 2015