Consumer Action Taskforce:Sample/Incident

Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.

Background

Information about the product/service history to provide the neccessary context surrounding the incident

Change title to be descriptive of the incident. Impartial and complete description of the events.

If applicable add the proposed solution to the issues by the company.

What the repercussions of the incident are for consumers in the context of "new" consumer protection (privacy,right to ownership,right to say no).

If applicable add any information regarding litigation around the incident here.

Main claims of the suit.

The response of the company or counterclaims.

Summary and key issues of prevailing sentiment from the consumers that can be documented via articles, emails to support, reviews and forum posts.