Ancestry.com

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Ancestry.com, owned by The Blackstone Group, is a genealogy company based in the US, known for its DNA testing and family trees.

Ancestry.com

Basic Information
Release Year	1996
Product Type	Genealogy
In Production	Yes
Official Website	https://ancestry.com/

Consumer impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Anti-consumer practices

Cancellation policy

Ancestry.com may charge a cancellation fee for "Subscriptions Longer than a Month, Billed Monthly" if users do not cancel within the first 14 days.

Where offered, some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months).

…

(1) cancel immediately for a full refund of the first month’s fee and immediate loss of access, or (2) cancel effective at the end of the first month, subject to a cancellation fee. If you change from this type of subscription to a different type of subscription before the end of your subscription term, you will receive a prorated refund for the remainder of the current paid month, and you may be charged a cancellation fee. For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions (plus any applicable taxes) or (ii) the remaining cost of your subscription

Ancestry's older price pages showed an offer which followed these cancellation terms, along with a citation showing the commitment, but this offer has since been removed from the page.

Incidents

Ancestry Data Breach (2024)

https://www.twingate.com/blog/tips/ancestry-data-breach