Consumer Rights Wiki

Colgate

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Colgate is a dental health company founded in 1806.

Colgate
Basic information
Founded 1806[1]
Legal structure Public
Industry Dental care
Official website https://colgate.com

Consumer-impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

  • User freedom
  • User privacy
  • Business model
  • Market control

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Incidents

Removal of app features (2024)

In October 2024, users of the "Colgate Connect" (previously "hum") application received pop-up notifications regarding the deprecation of previously existing features, such as "GoPirate!" and "mind your speed".[2] In December, more features were removed such as "test your angles" and "whitening reminders".[3] Around this time, the "hum" brand of toothbrushes were quietly discontinued, with existing users not being aware of where to get new brush heads.[4] Most of the app features did not rely on a constant connection to servers, which made the removal of the app's features more confusing to its users.[5]

Products

This is a list of the company's product lines with articles on this wiki.

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  • hum (2020)[6]
  • hum kids (2021)[7]

See also

Link to relevant theme articles or companies with similar incidents.

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References

  1. ↑ "Our Mission". Colgate. Archived from the original on 2025-03-18. Retrieved 2025-03-25.
  2. ↑ @ChickenLover_YT (2024-10-16). "That moment when your toothbrush app removes over half of its brushing activities for no clear reason. This includes: *Mind Your Speed *Test Your Angles *GoPirate whats happening @Colgate?". Twitter. Archived from the original on 2025-03-25. Retrieved 2025-03-25.
  3. ↑ "Colgate Connect on the App Store". Apple. Archived from the original on 2025-03-11. Retrieved 2025-03-25.
  4. ↑ u/MiniJoules (2024-08-21). "Is Colgate Hum being discontinued/phased out?". Reddit. Archived from the original on 2025-03-17. Retrieved 2025-03-25.
  5. ↑ "Colgate Connect - Apps on Google Play". Google Play. Archived from the original on 2025-03-11. Retrieved 2025-03-25.
  6. ↑ Giordano, Medea (2020-08-25). "Review: Colgate Hum". Wired. Archived from the original on 2025-02-26. Retrieved 2025-03-25.
  7. ↑ "hum Kids Smart Battery Powered Electric Toothbrush - Colgate". Colgate. Archived from the original on 2025-03-17. Retrieved 2025-03-25.
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