Samsung Curved Monitors
Samsung is a well known manufacturer of monitors and a pioneer of curved screen technology. Their Odyssey lineup of curved gaming monitors is all-encompassing, ranging from small, affordable VA panels to state of the art ultrawide OLED models.[1]
| Basic Information | |
|---|---|
| Release Year | 2017 |
| Product Type | Monitor |
| In Production | Yes |
| Official Website | https://www.samsung.com/us/monitors/odyssey-gaming-monitor/ |
Consumer impact summary
- Many users of Odyssey monitors have reported concerning cracking noises during normal use, a possible sign of thermal stress
- During use, the monitors may emit a loud "pop" noise and the panel will crack vertically, usually around the center of the screen
- There have also been reports of the monitors coming cracked in the box, or cracking while the user is away
- Cracking display panels have been reported on all curved monitors in the lineup
- Samsung generally refuses to honor the warranty, usually refusing on the basis of claims that cannot be proved (the monitor cracking due to the user's misuse)
- Samsung's coverage of the issue under warranty may also differ based on region
Incidents
Disturbing cracking noises
During normal use, the monitors may produce cracking noises that users report as "concerning", possibly indicative of the display panel undergoing thermal stressing.[2] [3]
Cracking of display panels
During normal use, the monitor may emit a loud "pop" noise and crack vertically, typically near the center of the panel. Reports cover all the curved monitors in the Odyssey lineup. [2] [4] [5] [6] [7]
Samsung's warranty coverage
Samsung generally refuses to cover panels cracked in this fashion under warranty. [2] Their response to warranty claims is typically that of making unprovable claims about the user damaging it. [8] [5] They may also refuse to cover it despite the user having a video recording as proof of the monitor cracking on its own. [9] [10] Warranty coverage may also vary based on region. [2]
See also
References
- ↑ https://www.samsung.com/us/monitors/odyssey-gaming-monitor/
- ↑ 2.0 2.1 2.2 2.3 https://www.youtube.com/watch?v=6MKSSdb5VD0
- ↑ https://www.reddit.com/r/ultrawidemasterrace/comments/16ykezp/popping_sounds_from_samsung_odyssey_g9/
- ↑ https://linustechtips.com/topic/1525085-samsung-odyssey-neo-g9-cracked-on-its-own-after-day-78/
- ↑ 5.0 5.1 https://www.reddit.com/r/ultrawidemasterrace/comments/y3q0zu/samsung_odyssey_neo_g9_screen_cracked_vertically/
- ↑ https://www.reddit.com/r/Monitors/comments/om4tdo/samsung_odyssey_g5_crack_itself/
- ↑ https://r1.community.samsung.com/t5/others/odyssey-g7-curved-internal-screen-crack-burshed-off-as-physical/td-p/25903025
- ↑ https://linustechtips.com/topic/1607807-got-a-samsung-odyssey-g9-oled-g91sd-and-it-broke-by-itself-at-the-sixth-day-samsung-denied-the-warranty/
- ↑ https://eu.community.samsung.com/t5/computers-it/odyssey-g9-49-quot-qd-oled-g91sd-spontaneous-cracking/td-p/12033130
- ↑ https://linustechtips.com/topic/1607807-got-a-samsung-odyssey-g9-oled-g91sd-and-it-broke-by-itself-at-the-sixth-day-samsung-denied-the-warranty/