Consumer Rights Wiki

South Eastern (train operating company)

Revision as of 10:33, 14 August 2025 by Keith (talk | contribs) (Have added a relevancy notice, as the incidents listed appear to be as a result of incompetency or mismanagement, rather than malicious or large-scale anti-consumer behaviour. Assuming that refunds etc. were provided after these events, I'm not sure how they relate to the wiki?)
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⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

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Notice: This Article's Relevance Is Under Review

To justify the relevance of this article:

  • Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
  • Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit the #appeals channel on our Discord server: Join Here.


SE Trains Limited, trading as Southeastern, is a state-owned British train operating company in the south east of England. It operates services to destinations in Kent, south east London and East Sussex, including the domestic services on High Speed 1.

South Eastern (train operating company)
Basic information
Founded 2021 17 October
Legal Structure Public
Industry Train Operator
Official website https://www.southeasternrailway.co.uk/

It is owned by DfT Operator, which took over operating the South Eastern franchise from privately owned London & South Eastern Railway (which also traded as Southeastern) on 17 October 2021.

Consumer-impact summary edit

Please note that some of the info below will be before South Eastern was nationalised on 17 October 2021. This is a full history, not only incidents after that date.

  • Was involved in the Lewisham Train Strandings (2 March 2018)
  • Passengers were hit by South Eastern floods, with all trains being cancelled. (30 December 2023)

Incidents edit

Lewisham Train Strandings (2 March 2018) edit

The Lewisham train strandings occurred on 2 March 2018. Eleven trains were involved in total. There was no heating, communication or working toilets on train 2M50. As a result, some trains were abandoned, even though it was unsafe to do so.[1]

South Eastern Cancellations (30 December 2023) edit

Due to flooding on the 30th December 2023, all South Eastern and Eurostar trains had to be cancelled. St Pancras Itl was filled with passengers. This affected people going on holiday the most as they couldn't take the train to their destination.[2]

See also edit

Link to relevant theme articles or companies with similar incidents.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


References edit

  1. ↑ "Self-detrainment of passengers onto lines that were still open to traffic and electrically live at Lewisham, south-east London" (PDF). March 2019. Archived (PDF) from the original on 8 January 2021. Retrieved 25 March 2019.
  2. ↑ "Travel chaos as thousands of passengers hit by Eurostar and Southeastern cancellations due to tunnel flooding". LBC. 30 December 2023. Retrieved 14 August 2025.
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