Cox Communications
Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services.
| Basic information | |
|---|---|
| Founded | |
| Legal Structure | Subsidiary |
| Industry | Telecommunications |
| Official website | https://www.cox.com/ |
Consumer-impact summary
Cox does not have a click-to-cancel policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. [1] During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.
Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. [2]
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."[3]
Incidents
Products
See also
References
- ↑ "Disconnect or Cancel Service". Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ Brodkin, Jon (2020-06-08). "Cox slows Internet speeds in entire neighborhoods to punish any heavy users". Ars Technica. Retrieved 2025-08-16.
{{cite news}}: CS1 maint: url-status (link) - ↑ "Cox Online Privacy Policy". Retrieved 2025-08-16.