PROCON

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Protection and Defense for the Consumer Program or PROCON[1] is a Brazilian government agency run by states and/or cities to receive and process complaints from the consumer, having about 27 state driven agencies and about a 1000 city driven agencies all over 750 different cities whom are members of the National System of Defense for the Consumer

Currently the most popular is PROCON-SP which has issued Nintendo[2] a warning regarding the new ToS