Apple Self Service Repair

Apple Self Service Repair
Basic information
Founded	2022-04-27
Legal Structure
Industry	Electronics
Official website	https://selfservicerepair.com/

🚧 This page is a Work In Progress

This article is currently under construction. Expect unfinished thoughts, rough formatting, and missing content.
Feel free to pitch in if you know what you're doing!

Apple Self Service Repair is a service offered by Apple, that provides repair manuals, genuine apple parts and tools for consumers to repair apple devices. ^[1] The service first became available in the United States in April 2022 ^[2], and expanded to additional countries throughout 2022. ^[3]

Consumer-impact summary

While the program empowers customers to repair their own devices, it falls short in several crucial areas.

User Freedom

While Apple’s self‑service repair program nominally expands repair options, it still limits which components can be serviced by end‑users. Certain parts remain unavailable, preserving a barrier to full DIY repair.

Performing a repair outside Apple‑approved channels can also void warranty coverage, discouraging users from exercising the option.

User Privacy

Ordering parts requires the serial number of the devices to be repaired
Some parts require a mandatory "Apple Diagnostics" step after the repair

Business Model

By selling parts, Apple moves part of its repair revenue from service‑center labor to component sales. This can reduce margins on high‑value labor while still controlling pricing through OEM‑only parts

Market Control

Apple retains exclusive control over the distribution of genuine parts, limiting competition from independent refurbishers or third‑party manufacturers.

The SSR program appears, in part, to pre‑empt stricter right‑to‑repair legislation. By offering a “controlled” version of repair, Apple can argue compliance while maintaining leverage over how repairs are performed.

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Apple Self Service Repair category.

Example incident one (date)

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

...

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):