Disney+

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Disney+ is a video streaming service created by Disney in 2019.

Disney+

Basic Information
Release Year	2019
Product Type	Streaming Services
In Production	Yes
Official Website	https://www.disneyplus.com/

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Disney+ category.

EULA wrongful-death case (2023)

In a wrongful-death lawsuit, Jeffrey Piccolo sued Walt Disney Parks & Resorts and Great Irish Pubs Florida, Inc. after his wife, Dr. Kanokporn Tangsuan, died from a severe allergic reaction at Raglan Road Irish Pub in Disney Springs on 5 October 2023. The lawsuit accused the restaurant and Disney of negligence in accommodating her food allergy, which contributed to her death.

In May 2024, Disney attempted to have the case dismissed from court and sent to arbitration, citing two separate user agreements:

1. The Disney+ user agreement Piccolo accepted in 2019 when signing up for a free trial to Disney's streaming service on his PlayStation
2. Terms accepted when purchasing (ultimately unused) Epcot tickets through the My Disney Experience app in September 2023

This is an example of a EULA roofie, where Disney attempted to use terms buried within a streaming-service agreement to deny a consumer's right to sue over an unrelated wrongful-death case at a restaurant. Disney argued that because Tangsuan had clicked "Agree & Continue" when signing up for the Disney+ streaming service, she was bound by an arbitration clause for any legal claims against the company or its affiliates. This, they argued, included the food served by a restaurant on their premises that killed her even though the issue was unrelated to the streaming service.

Disney said that the reason for trying to send the case to arbitration was that the restaurant "is neither owned nor operated by Disney" and that they were defending themselves against inclusion in the lawsuit.

Ad policy change (2025)

Main article: Disney+ Ad Policy Change

Short summary of the incident (could be the same as the summary preceding the article).

See also

• Hulu
• Movies Anywhere