Trade Republic is a German neo broker that offers bank accounts and trading of finance products such as stocks and ETFs using a smartphone app.
| Basic information | |
|---|---|
| Founded | 2015 |
| Legal Structure | Private |
| Industry | Financial services |
| Also known as | |
| Official website | www.traderepublic.com |
Consumer-impact summary
Users have criticised inadequate and slow customer support (only a chatbot inside the app is offered, when there are login problems even this chatbot cannot be used since it requires a login into the app, no e-mail or phone support), losing significant amounts of money because trading was unavailable when they needed to buy or sell assets, as well as incorrect calculation of tax, fees and dividends.[1]
Moreover, investments by the Founder's Fund of controversial American investor Peter Thiel, which also owns large parts of Palantir and PayPal, have raised concerns about privacy and potential foreign interference.[2]
Attempting to send an e-mail to the non-existent address [email protected] reveals that the company's mail servers run via the domain aspmx.l.google.com, indicating that Trade Republic's e-mail communication runs over servers run by US advertising giant Google, which raises significant concerns about privacy and digital sovereignity.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Trade Republic category.
Lack of customer support and slow response times
…
Trading unavailable at critical times
…
Tracking inside app
The Exodus Privacy Project lists a total of 7 trackers inside of the app, including several advertising companies such as Adjust and Google.[3] This is at odds with the German principle of Bankgeheimnis (banking confidentiality), the notion that banks have the duty to protect the information of their customers except where required by anti-fraud legislation.
Forced App
Critical features, such signing up for an account, identity verification and, crucially, support chat, are only available from within the app. The service cannot be used using the website alone. Unlike most German banks, a standard FinTS interface that would allow integration into normal banking apps is not provided.
Products
See also
References
- ↑ "Trade Republic Erfahrungen [Trade Republic Experiences]". Finanzfluss. Retrieved 2026-01-01.
- ↑ Schuetze, Arno (2025-12-17). "Thiel Boosts Trade Republic Stake in €1.2 Billion Secondary". Bloomberg. Archived from the original on 2025-12-18. Retrieved 2026-01-01.
- ↑ "Trade Republic Version 4.2552.1". Exodus Privacy Project. 2025-12-26. Retrieved 2026-01-01.