Consumer Rights Wiki

Renault Zoe connected services subscription

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The Renault Zoe electric vehicle comes with connected services that let owners monitor battery level, charging status, schedule charging and remotely control climate functions via the My Renault mobile app. These services are marketed as “My Z.E. Connect” and “My Z.E. Inter@ctive”. They are included for an initial period after vehicle is purchased but require ongoing communication between the vehicle and Renault's online servers to function. Once the initial subscription period expires many users have experienced the remote functions disappearing, or requiring manual renewal steps that are not clearly communicated at purchase, services simply stop working without notice once the free trial ends.

Renault Zoe connected services subscription
Basic Information
Release Year 2019
Product Type Electric Vehicle
In Production Yes
Official Website https://www.renault.co.uk/


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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

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Incidents

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This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Renault Zoe connected services subscription category.

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See also

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References

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