AT&T

AT&T
Basic information
Founded	1885
Legal Structure	Public
Industry	Telecommunications
Also known as
Official website	https://att.com/

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AT&T, Inc. is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV.^[1]

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

User Freedom
User Privacy
Business Model
Market Control

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Privacy: In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.^[2]

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the AT&T category.

Massive data breach (March 2024)

In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.^[3] Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.^[4] AT&T also proceeded to reset customer account pass-codes,^[5] an indicator that there was sufficient belief pass-codes had been compromised. The incident exposed names, e-mail and physical addresses, dates of birth, phone numbers and US Social Security numbers.

Selling consumer data (2024)

The FCC found that all major telecommunications companies were illegally selling customers' location data. The U.S. government agency fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.^[6]

Inability to cancel setup when the option is advertised (2025—)

The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.

The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

Silent price hikes

Every few months the bill goes up with no justification.

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):