Consumer Action Taskforce:Sample/Incident

Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.

Background

Information about the product/service history to provide the neccessary context surrounding the incident

[Incident]

Change title to be descriptive of the incident. Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

[Company]'s response

If applicable add the proposed solution to the issues by the company.

Lawsuit

If applicable add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome, if any, of the suit.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.