Consumer Action Taskforce:Sample/Incident
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Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
Background
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Information about the product/service history to provide the necessary context surrounding the incident
[Incident]
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Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
[Company]'s response
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If applicable, add the proposed solution to the issues by the company.
Lawsuit
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If applicable, add any information regarding litigation around the incident here.
Claims
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Main claims of the suit.
Rebuttal
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The response of the company or counterclaims.
Outcome
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The outcome of the suit, if any.
Consumer response
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Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
References
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