Comcast

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Comcast is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, net neutrality violations, misleading sales practices, and leveraging media ownership to influence competition.

Comcast

Basic information
Founded	1963-06-28
Legal Structure	Public
Industry	Cable, Telecommunications
Official website	https://www.xfinity.com/

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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• Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.
• Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.
• Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.
• Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.
• Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Comcast category.

Example incident one (date)

Main article: link to the main article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

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Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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