Crunchyroll Ads with Paid Subscription
Periodically when starting a show, you may be served an advertisement when logged into an ad free tier subscription. There is no mention of 'ad' in the TOS to indicate ads may appear with a subscription shown up with an advertised 'ad free' tier.
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Background edit
When logged in with an ad free subscription, I received a skippable ad promoting a different show. After reaching out to customer support, they responded stating, "These are not traditional ads or commercials but rather promotional trailers for other content that might interest you."
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[Incident] edit
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Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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Crunchyroll's response edit
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Lawsuit edit
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Claims
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Rebuttal
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Outcome
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Consumer response edit
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
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References edit
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The "Incidents" category is not needed.
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