EO

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EO is a company founded in 2014 in the UK providing electric vehicle charging infrastructure - "on a mission to accelerate carbon-free transportation".

EO

Basic information
Founded	2014
Legal structure	Public
Industry	Electric Vehicle Charging
Official website	https://www.eocharging.com/

Consumer-impact summary

Freedom

"EO Smart Home app" which controls the car chargers is being retired, with new "generation 3" units being migrated over to the "ev.energy App": https://www.eocharging.com/support/home-charging/eo-mini-pro-3/ev-energy-app-migration

For the older generation units, app control is being removed from 30th November 2025. You can read many customer comments on this company here: https://uk.trustpilot.com/review/eocharging.com

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the EO category.

Deprecation of device features (2025)

As per announcement on their website: https://www.eocharging.com/stories/important-service-update-eo-mini-pro-2

"From 30th November 2025, the Mini Pro 2’s smart functionality (utilising the EO Smart Home App) will be disabled. After this date, your EO Mini Pro 2 will function only as a "plug & play" charger, and you will no longer be able to access or manage it through the EO Smart Home app. All devices will also be automatically unlocked to prevent them being locked permanently."

This means that perfectly functioning devices will lose the following features:

1. Set charging schedule to take advantage of lower priced electricity overnight

2. Use of app to start/stop charging on demand

3. Being able to lock the unit in OFF mode, to prevent unauthorised use

4. (SmartHome units only?) Solar charging where the charge rate is matched to the PV output monitored by an additional CT clamp

The Mini Pro 2 units don't have any physical controls either on the wall unit or control unit, so the app is currently the only way to interact with the charger.

Regaining access (WIP)

In the case of the "Smarthome" unit, an additional control box is installed alongside what appears to be a unit identical to the Mini Pro 2.

This unit contains connectors for more CT clamps and allows additional controls such as limited PV export matching (although a frankly horrible implementation)

The hardware inside appears to be a stock Raspberry Pi 3 with a 16GB SD card.

The SD card has no partition level encryption and therefore the code can be extracted and interrogated.

Initial investigation seems to indicate that much of the control is handled over a USB->serial adaptor (Genius) which is hard-wired in to the Smarthome HV board. This indicates it should be fairly trivial to send the required commands to alter charging levels, start/stop/lock the charger, at least for owners of the Smarthome unit.

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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