Ecobee

The ecobee (link to Wikipedia article) line of smart thermostats as well as cameras, doorbells and security sensors and services are from a company founded in 2007 and bought by Generac in 2021.

Ecobee

File:File:Ecobee logo.svg

Basic Information
Release Year	2008
Product Type	SmartHome
In Production	Yes
Official Website	https://www.ecobee.com/

Discontinued products include several older smart thermostats (which lost smart functionality as a result -

• ecobee Smart Thermostat
  • Model #: EB-STAT-02
• ecobee Energy Management System (EMS)
  • Model #: EB-EMS-02
• Smart Si
• ecobee SMART and
• Switch+ light switches.

Seems like thermostat functionality lost was, depending on model, none (top 2 thermostats) or only relatively minor (other 2 thermostats) compared to typical examples of Planned obsolescence and enshittification. Documented: "Temperature adjustments, mode control, and schedules will continue to function. Your device will no longer receive firmware updates or have remote access via the mobile app or web. Functions like retrieving weather data and third-party integrations will no longer be available as they rely on our servers. Our customer support team will no longer be able to remotely troubleshoot issues related to these two thermostat models."

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Consumer-impact summary

The AUP bars reverse engineering, scraping, benchmarking, and, security testing, which can have important consumer benefits.

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Incidents

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2026 changes

Changes raised the ire of consumers, who argue compelled consumer compliance is a failing company policy, urging they "Do better."

Subscriptions

• Ecobee restructured its Smart Security tiers into Core (Free), Plus (monthly or annual fee), and Advanced (monthly or annual fee). Professional monitoring is now offered as an optional add-on. Existing users' features and pricing are protected through 2026.

Privacy/Telemetry Data Use Expansion:

• The updated Terms of Service allow Ecobee to utilize site and app usage information for "any purpose related to any use of the Site or App," though detailed opt-out toggles remain available in the app settings - see the reddit thread for a list ot 10 settings to opt out on.

AI and Machine Learning:

• New language has been added to cover artificial intelligence and machine learning features. Use of these advanced features requires affirmative opt-in by the subscriber.

Utility Programs:

• For users participating in energy-saving or grid stabilization "Utility Programs," the policy explicitly details how name, address, and usage information may be shared with utility providers and program administrators.

Liability Limits:

• Liability for hardware and software issues is now capped at $100 instead of the original product purchase price.

Check the Ecobee category.

Products

See the ecobee Wikipedia article.

See also

Link to relevant theme articles or companies with similar incidents.

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