Monoprice

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Monoprice is a US-based online retailer specializing in high-quality electronics, accessories, and home entertainment products at competitive prices. Founded in 2002, the company has gained popularity for offering a wide range of consumer electronics, including cables, audio equipment, computer peripherals, and home-theater systems.

Monoprice

Basic information
Founded	2002
Type	Private
Industry	Consumer Electronics
Official website	https://monoprice.com/

Consumer impact summary

Monoprice requires that all visitors to their website follow the arbitration agreement which dictates that Monoprice and consumers both will handle any significant, formal disputes through arbitration or in small claims court only; consumers waive their right to a trial by jury, their right to participate in class action lawsuits, and their right to resolve disputes outside of small claims.

Incidents

Dark Matter 27-inch monitor, "warranty void if removed" stickers

The Dark Matter 27-inch gaming monitor from Monoprice has a "warranty void if removed" sticker over a screw on the monitors VESA mounting point. This screw must be removed if the consumer wanted to use a monitor arm or otherwise utilize the advertised VESA compatibility of the monitor. This raised concerns about whether the sticker was deliberately placed to deny warranty claims from consumers who mounted their monitors, as removing the sticker to access the screw would supposedely render the warranty invalid.