Revolut verify ID email spam

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Background

Revolut emails pressuring the customer to finish account setup

Revolut Group Holdings Ltd, doing business as Revolut, is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.

[Incident]

When a customer of Revolut creates an account but doesn't complete the setup step of providing a government ID they will receive emails on the given address telling them to complete their setup in a pattern as follows:

• 2 Emails 1 day apart from each other
• 2 Emails 2 days apart from each other
• 2 Emails 4 days apart from each other

A direct date of the incident is not determinable, as due to lack of sources it is unclear when Revolut started enacting this practice.

References

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