Shake Shack

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Shake Shack Inc. is a fast food company founded in 2004.

Shake Shack

Basic information
Founded	2004-07
Legal Structure	Public
Industry	Food
Also known as
Official website	https://www.shakeshack.com/

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shake Shack category.

Website was inaccessible to Disabled Individuals

On June 30, 2017, a class action lawsuit was filed that claimed the company website violated the Americans with Disabilities act by failing to provide access to blind and visually impaired individuals, claiming customers with those disabilities find struggle to navigate the website independently. On May 8, 2023, the case was moved to Judge Ronnie Abrams. The case is still progressing as of March 2026.

Shake Shack Stole $10 million from Smaller Companies

Launching on April 3, the Paycheck Protection Program, affiliated with the Coronavirus Aid, Relief and Economic Security (CARES) Act, was a loan plan designed to help smaller businesses and nonprofits during Covid-19. Shake Shack applied for the Paycheck Protection Program, receiving $10 million, and weeks later, firing over 1,000 employees. The company received huge amount of backlash for receiving loans that smaller businesses struggled to obtain. On April 20, Shake Shack would announce they're returning the $10 million loan, citing they are "fortunate to now have access to capital that others do not" and "urge Congress to ensure that all restaurants no matter their size have equal ability to get back on their feet and hire back their teams." Additionally, they also criticized the program, saying it was confusing, "unidentified", and saying they had no idea funds would run out in two weeks. However, two days earlier before the announcement, Shake Shack announced raising $150 million in an equity offering.

Adding Hidden Fees for Delivery Orders

Plaintiff Aviva Copaken originally filed a legal complaint in 2024 December 16, however the complaint turned into a class action lawsuit against Shake Shack on February 27, 2025. The lawsuit alleges Shake Shack added undisclosed hidden fees on delivery and mobile orders labeled "Courier fees" and "Service fees' to customers orders at the last minute, adding that it only shows the hidden fees at the final payment screen. The lawsuit has not come to a result yet as of March 2026.

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

• Sonic
• Arby's
• Wendy's