Optus
| Basic information | |
|---|---|
| Founded | 1981 |
| Type | Private |
| Industry | Telecommunications and Internet Provider |
| Official website | www.optus.com.au |
Background
Optus (aka Singtel Optus Pty Ltd) is an Australian telecommunications company headquartered in Sydney Australia. It is the second largest telecommunications company with 11 million customers. Optus is wholly owned by Singapore Telecommunications Limited, more commonly known as Singtel.
Optus provides Mobile and Fixed telephone services, is a distributor of NBN Internet, and various Media services such as Optus Television and Optus Sport.
Incidents
Misleading NBN disconnection claims
In 2018 Optus emailed 139,000 customers claiming that their home internet services were being disconnected in the near future and advising them to switch to newer Optus NBN Broadband services. The Australian Competition and Consumer Commission investigated and identified that the statement was likely misleading as customers were not in fact facing any immediate disconnection of thier existing services. The ACCC initiated proceedings in the Federal Court who found that the statement was in fact deceptive and ordered Optus to pay $6.4 Million in penalties.