Dyson

❗Article Status Notice: This Article is a stub

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How you can help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

Dyson Limited is a manufacturer of home appliances (most notably vacuum cleaners), and has been involved in several incidents related to the aftermarket repair of its products, which are detailed below.

Dyson

Basic information
Founded	1991
Legal structure	Private
Industry	Household Appliances
Official website	https://dyson.com/

Consumer impact summary

Dyson's policies have been troublesome for product longevity and repair. Dyson's battery design speeds up degradation, and adhesive on printed circuit boards makes easy repairs not possible, causing expensive replacements. Dyson also cut off third-party repair shops, restricting consumers and forcing them into manufacturer-recommended services. These policies add costs of ownership and shorten product lifespan, harming consumers.

Glued PCB, preventing repair.

Incidents

Battery lifespan reduction

Main article: Dyson intentionally reduces battery lifespan and makes them difficult to repair

Dyson battery packs include a Battery Management System (BMS) equipped with a chip capable of balancing the individual cells. However, the manufacturer has chosen to omit a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should.

Circuit boards covered in glue

Main article: Dyson covers circuit board in glue which prevents repairs

Dyson started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the entire housing.

Deleting third-party repairs options

Main article: Dyson ends relationship with third-party repair centers

The company no longer allows repairs through third-party repair centers. Dyson described this decision as 'difficult' but emphasized its commitment to ensuring that 'all services and repairs meet Dyson's high-quality standards for our owners'.