Samsung
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Samsung is a South Korean Multinational Conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment. However, Concerns have been made over Samsung's business practices that some have described of as Anti-consumer, and Anti-competitive.
Summary of Anti-consumer practices
Samsung has been criticized for its anti-consumer practices, including opposing pro-consumer legislation in the United States. The Company also retroactively implemented forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software, limiting users' legal power. Samsung also imposes strict conditions on its "authorized" repair vendors, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.
Other allegations include practices like having technicians deliberately scratch customers' TVs with tools to void warranties, and astroturfing online.
References
- https://www.youtube.com/watch?v=cyWlACuhqNg
- https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/
- https://www.ibtimes.com/samsung-caught-astroturfing-taiwanese-ftc-fines-galaxy-s4-maker-340000-fake-negative-reviews-htc