OPT OUT OF REPAIRSHOPR DATA COLLECTION NOW

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• Channel: Louis Rossmann
• Video: OPT OUT OF REPAIRSHOPR DATA COLLECTION NOW
• Date: 2025-01-06
• Description:

https://www.repairshopr.com/repairshopr-user-access-and-license-agreement

RepairShoppr

RepairShopr, https://www.repairshopr.com/, is a customer relationship management (CRM) and business management software designed for repair shops, IT service businesses, and similar industries. It combines ticketing, invoicing, point-of-sale (POS), inventory management, and customer communication features into one platform. Founded by Troy Anderson and sold later on to a company called Synchro.

Key Features of RepairShopr:

• Ticket Management: Create, track, and manage repair jobs and customer requests.
• Invoicing & Payments: Generate invoices, accept payments, and integrate with QuickBooks.
• POS System: Sell products and services with built-in point-of-sale functionality.
• Inventory Management: Track parts, tools, and supplies efficiently.
• CRM & Customer Portal: Keep detailed customer records and provide an online portal for customers to check job statuses.
• Automated Communication: Send SMS and email updates to customers about their repairs.
• Marketing & Reporting: Automate follow-ups, generate reports, and analyze business performance.
• Integrations: Works with third-party services like QuickBooks, Xero, and RepairTech.

Key Features of RepairShopr

• Ticket Management: Create, track, and manage repair jobs and customer requests.
• Invoicing & Payments: Generate invoices, accept payments, and integrate with QuickBooks.
• POS System: Sell products and services with built-in point-of-sale functionality.
• Inventory Management: Track parts, tools, and supplies efficiently.
• CRM & Customer Portal: Keep detailed customer records and provide an online portal for customers to check job statuses.
• Automated Communication: Send SMS and email updates to customers about their repairs.
• Marketing & Reporting: Automate follow-ups, generate reports, and analyze business performance.
• Integrations: Works with third-party services like QuickBooks, Xero, and RepairTech.

Here is their ToS https://www.repairshopr.com/repairshopr-user-access-and-license-agreement

He explains that Synchro, the company behind RepairShopr, has changed its terms of service without his consent, allowing them to collect and use his customer data for machine learning purposes. Louis urges his viewers to opt out of this data collection immediately.

RepairShopr's New Terms of Service

Louis highlights that RepairShopr's new terms of service allow Synchro to collect, analyze, and use user content and other usage information to provide, maintain, improve, and enhance the service. This includes training their AI tools with Louis' customer data without his consent.

"This Agreement is also subject to and incorporates, as applicable, the terms of our Servably Privacy Policy, which describe what information we collect from you as part of you and Your Organization’s use of the applicable Services and how we use that information. Please review the Privacy Policy carefully before submitting your personal information to the Service.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. By clicking “I Agree” during your initial registration for the Service and accessing and using our Service, you agree to and are bound by the terms of this Agreement.

We reserve the right to change or modify this Agreement at any time and in our sole discretion. We will provide notice of any such changes to you by posting such notice on the Site or Service (including the effective date of the updated version) and notifying you through the Service upon your next login to the Service. Your continued use of this Service following the date of the notification of the changes to the Agreement will constitute your acceptance of such changes."

https://syncromsp.com/privacy-policy/?_gl=1*ewfzul*_up*MQ..*_ga*ODcyNDM0MjkxLjE3MzgyOTkxNzE.*_ga_BCF540V25B*MTczODI5OTE2OS4xLjAuMTczODI5OTE2OS4wLjAuMA..#define-pii

Data Collection and Machine Learning

He explains that the software is essentially used for communicating with customers inside tickets, but Synchro's new terms of service allow them to use this data to train their AI tools. Louis emphasizes that users should opt out of this data collection immediately if they value their customer's data, privacy, and ability to communicate privately.

"We collect information from you both when you provide it voluntarily and also automatically when you use our Services. Most of the Personal Information we receive relates to your use of our Services, either as part of performing your job duties for your employer or employing organization, which has subscribed to the Services, or on your own behalf. We may also collect Personal Information from other sources, as described throughout this Privacy Policy.

We collect Personal Information from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, or when you otherwise correspond with us or interact with us through the Services or engage or connect with us through one of our social media pages.

Generally, you control the amount and type of information you voluntarily provide to us when using our Services. For clarity, you must provide us with certain PII, including your name, email address, and phone number, in order to use certain Services and to make a request for particular resources or additional information. If you do not provide us with the requested PII in any of the foregoing circumstances or other similar situations, you acknowledge that we may not be able to provide our Services or respond to your questions or requests. We will offer you choices when we ask for PII, whenever reasonably possible. You are not required to provide us with any PII when you are just visiting the Services.

In addition, we may also collect or receive PII about you from third parties in connection with our Services, including from the following sources:

• Service providers (including hosting providers)
• Data analytics service providers
• Third-party data providers
• Email, chat, and other communications service providers
• Customer service providers
• Advertising providers
• Social media platforms
• Our customers, including managed service providers (for example, our customers may provide information to Servably including with respect to the User’s own customers, referred to herein as their “end customers”)
• Business partners"

No Reply Email and Lack of Transparency

Louis criticizes Synchro for sending a no-reply email to notify him of the changes in terms of service, making it impossible for him to respond or disagree. He compares this to a "rapist mentality" where companies change the terms without consent and expect users to agree.

Opting Out and Migrating Off RepairShopr

Louis advises his viewers to opt out of RepairShopr's data collection immediately if they use the software. He also plans to migrate off the platform at his business, citing concerns over data security and customer privacy.

Conclusion

The video concludes with Louis emphasizing the importance of users being aware of these changes in terms of service and taking action to protect their data and privacy.

Transcription

Hey everybody how's it going? Hope you're having a lovely day.

Many of you may know that from my repair shop I use a piece of software called RepairShoppr. This is a piece of software that was created by Troy. It was an amazing piece of software back in the day if you were used to using QuickBooks as your POS system or even something like WorkTracer. I used to like a little nice little program called WorkTracer for managing my tickets, but it just didn't have what I needed. I wanted to have a piece of software where when I checked a customer out that it would take that item code for exactly what I did and it would sync it to an item code in QuickBooks and then just post it directly to my Quickbooks. I wanted something that when a customer purchased something from me or they paid for a repair would automatically send it right to my shipping software. I wanted something so that when a customer called me I could see exactly what their ticket was not have to ask them for the ticket number but literally just click a button on my screen and it shows up, and on my caller ID it would show me the status of that customer's ticket. This was great software so $50 to $100 a month for this back in the day take my money Troy, he earned it.

The problem is that he recently sold the software, lovely software, to a company called Synchro that has been doing their best to destroy what was otherwise a good piece of software. A few weeks ago I was posting on my Community page about one of the many issues that we've been having with the software after it was purchased by another company that doesn't give a f*ck about the users, where you literally were not able to use this piece of customer service ticketing software that you're paying $140 a month now not 100, because they've raised the price by 40% to send email, you can't send email on now you may think oh, they just must have misconfigured their SMTP relay or they just something like no no no. You, you could set up your own SMTP relay and it still wouldn't work because the problem was somewhere in their own system before you're even getting to the point where it's using SMTP relay. Like, it's that broken and for weeks they just let it. Man it's like sucks to suck I'm sorry you're stupid enough to use our software, but this is what, what was really risen to the point of it needing a video which is that every single one of you who have ever decided to use this software because I recommend it in the past, you all need to opt out right now from this bullshit.

So this is from their new terms of service and again this is one of those pieces of shit where I never agreed to a new terms of service but somehow you emailing me constitutes agreement to mining and going through my, not only my data but my customer data as well. AI tools and related data.

"The service may include artificial or augmented intelligence or other machine learning, self-improving and/or predictive analysis tools that make recommendations based on rules or statistics learned from the data (the "AI tools") for the avoidance of doubt," the AI tools, "any AI tools provided by Servably will be considered part of the service and subject to the terms of this Agreement. You acknowledge and agree that Servably may collect, analyze, and use User Content and other Usage Information in order to provide, maintain, improve and enhance the Service, including in future modifications of the Service, or in other Servably products or services, and that Servably may use User Content and other Usage Information in an anonymous and aggregated form in order to train, validate, test, and improve (collectively, "train") the AI Tools."

Now what, what is this software? This software is essentially me communicating with my customers inside of tickets. Like 99% of what this software is, is I am communicating with my customer. Like, really, no, no. You don't get to train your shit on my f*cking 10 years of conversations with my customers, but here's why you need to opt out right now, don't delay act today.

"If you wish to opt out of any future collection and aggregation by Servably of your User Content or Usage Information in an anonymous form in order to train Servably's AI tools, please contact us as set forth for below. For clarity, such opt out will apply only on a go forward basis and will not obligate Servably to cease using any previously anonymized and aggregated User Contents or other Usage Information as otherwise permitted in this Agreement"

AKA, we changed the terms of the sale, by sending you an email that probably went to spam. If you want us to change it back to the way it was before, we can but we're going to keep all the shit that we took from you in the meantime. f*ck you. Needless to say I'm going to be putting together a plan at my business to be migrating off of this garbage platform. I love Troy, he's a good dude, ran a good company, I loved RepairShoppr back in the day. He never paid me to say that, it was just the truth, it was damn good software. I could email him and say Troy why the f*ck doesn't RepairShoppr have this, and instead of telling me go f*ck yourself asshole you only pay me $50 a month and that's going to cost me $30,000 in programming time, he would say, sure let me figure it out for you. Troy was a good dude, he still is a good dude. I love what RepairShoppr was back in the day. but it ain't that anymore you have software now that is almost doubled in price that you can't even f*cking email your customers from, when this is literally what what the software is made for.

You see I think I finally figured it out because it was only a few weeks after I made this community post, that I got an email saying that my terms of service were changing magically without me ever having to agreed to it and I think I finally figured out what happened. They were testing this new service and instead of having my emails sent to my customers they must have accidentally misrouted them towards their machine learning AI bullshit where they suck out all of my customer data as well as my data without my consent. Whoopsie, my bad, I'm sorry. I thought that I was paying you to send my email emails to my customers, apparently I'm paying you to be a beta tester of your shitty ass new system where you take all of my data, you suck it up without my consent and you use it to train your AI, which you will then bill people more money for, unf*cking believable. At least they had the good sense to not have it come from a no reply email. How many of you have gotten changes to the terms of the sale, where you get notified via email and it's literally a no reply email where you're not even able to say hey I do not consent to this? Like imagine just being a character in Black Mirror that that has a block on you and you're blocking somebody while you're telling somebody, remember the episode White Christmas, I don't want to f*cking spoil it's such a good episode, if you're ever next to somebody who says I want to watch something uplifting for Christmas just tell them Black Mirror has a Christmas episode because it says White Christmas and they might be open to watching it for you. It might damage a little bit of trust along the way but it's a small price to pay to have a really fun Christmas.

This is why call this shit a rapist mentality, at least these pricks had the good sense to not have this email come to me from a no reply email. How many times have you had a company try to change the terms of the sale and you want to respond back but you literally can't because they sent the change notice from a no reply email? It's like a company's going we are changing the terms of the sale please tell me if you disagree in the next 5 seconds, I disagree I disagree, I can't hear you I can't hear you sounds like you agree. Like this is becoming a f*cking meme at this point I like.

I really want to send an email back saying I plan to file a charge-back on four years of transactions. Please send certified mail to 2410 San Antonio st, with an envelope the exact color of the hair on my balls if you disagree with it. Opt out while you can if you value your customer's data, your customer's privacy, your data, your privacy, and your ability to not have your personal and private communications with your customers be sucked up by some shit ass company's AI that is just going to be sold to another company that gets sold to another company that, let's be real like "anonymized" my balls.

That's it for today, and as always I hope you learned something. Don't use RepairShoppr and if you know anybody that's about to start using RepairShoppr because they've heard me talk about it positively in the past make sure they know better. Also kills me this wasn't even sponsored content, like see like at least if I had gotten paid to recommend RepairShoppr in the past like it would suck having to do this video, but it's okay fine whatever I got paid for it, I didn't even get paid for it. I recommended it because I thought it was good software because it was good software. Anyway, if you know anybody any repair shop that uses RepairShoppr tell them to opt out of this shit immediately. Immediately, and tell them f*ck you, I don't care if it says that any of the material from before I'm not allowed to opt out of since you never got me to sign something new/ that shit ain't real. You can't change the terms of the sale after the sale. That's not how this works. If you want me to sign a new f*cking terms and conditions you need to send me a dialogue box, it's got to got that little checkbox on it I got to sign and I got to hit submit. Like f*ck this whole you sent this, seriously like f*ck in the ass this entire idea that you sent a spam email to me from a no reply email address and somehow that constitutes a new terms and conditions of a contract, that I've somehow agreed to. Cuz if, if this is the way we're playing this game if that's the way this is going to work, like we could start playing that game too. I just don't think you're going to have a lot of fun with it.

That's it for today and as always, I hope you learn something. F*ck you Synchro, f*ck you, I can't believe I pay $140 a month for this shit. God, $140 a month for this shit.