Frontier Airlines
Frontier Airlines, Inc. is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. [1][2] Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." [3]Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.
Consumer-impact summary
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:
- Denying boarding for customers due to voluntary overbooking of flights
- Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
- Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
- Removed its phone support hotline for customer support
References
- ↑ Murphy, Alex (May 16, 2025). "Airline complaints hit record high, but a new report has tips to avoid travel headaches". NPS News, Colorado.
{{cite news}}:|access-date=requires|url=(help); Check date values in:|access-date=(help); External link in|url-status=|url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches(help) - ↑ Grubola, Heather (August 1, 2024). "Pa. woman frustrated with Frontier after getting involuntarily bumped from flight". 6abc Action News. Archived from the original on 5/12/2025. Retrieved 6/9/2025.
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