Fiio

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FiiO Electronics Technology Company, Ltd., or simply FiiO, is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment. Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories. FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.

Fiio

Basic information
Founded	2007
Legal structure	Limited liability company
Industry	Audio Equipment
Official website	https://fiio.com/

Anti-consumer practices

Poor warranty standards

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to eat the expenses of shipping to China or does not adhere to the two-year minimum warranty mandated in Europe.

In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."

There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. ^{(citation needed)} See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.

Here is a reply previous to the following:

"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase.

Best Regards, Your FiiO Shop Team"

Below is a response:

"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period.

The error cause for your bloated battery could be: Wrong charge, wrong fast charger, wrong charge cycles. Many possible scenarios could be the cause.

Our offer is still valid for battery replacement.

It is best to charge and discharge a battery slowly and in a controlled manner, use it at moderate temperatures, and protect it from damage or violent shocks. Avoid using inferior or damaged charging cables or adapters, as this can lead to uncontrolled, uneven, or excessive charging, which can cause damage or even a fire.

Charging the battery to 100% or fully discharging it for a long period of time can also shorten the battery life. If you don't plan to use your device for several weeks, you should discharge/charge it to about 40% and turn it off beforehand. High temperatures can also reduce the performance of a battery, so don't leave your phone in the car on a hot day."

FiiO's full warranty terms can be found here.