VPNSecure.me terminated a "lifetime" license

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VPN Secure is a virtual private network service that, from around 2018 to 2023, offered lifetime VPN service for a fixed, non-recurring price through online software storefront StackSocial. In 2023, InfiniteQuiant Ltd purchased VPN Secure from BoostNetwork Pty Ltd. In April 2025, thousands of these lifetime licenses were abruptly terminated, causing outrage among users.

Acquisition and Deactivation edit

VPN Secure was acquired by InfiniteQuant LTD in May 2023. According to their email to customers, they acquired "the technology, domain, and customer database — but not the liabilities." On April 28, 2025, all lifetime deal accounts were deactivated. [1]

InfiniteQuant LTD claimed that they were not made aware of the lifetime subscriptions when they made the acquisition, stating: "Unfortunately, the previous owner did not disclose that thousands of Lifetime Deals (LTDs) had been sold through platforms like StackSocial."[2]

Inactive Account Policy edit

In May 2024, VPN Secure's Terms of Service were updated with the following policy, regarding the deletion of inactive accounts:

To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access.

 
E-mail sent to lifetime deal holders on the day of the shutdown, April 28th, 2025.

If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active. We encourage all users to maintain regular activity on their accounts to avoid deactivation.[3]

VPN Secure's response edit

VPN Secure hasn't responded to a support ticket asking to clarify the issue. However, affected customers report receiving emails claiming the new owners had provided "two additional years at no cost" as a "gesture of good will" and offering discounted renewal rates ($55 for 3 years, $19 for 1 year, or $1.87/month billed annually).

The company states they cannot issue refunds and directs customers seeking compensation to contact StackSocial or "the previous VPN Secure owner based in Australia."

References edit

  1. Vigliarolo, Brandon (14 May 2025). "VPN Secure parent company CEO explains why he had to axe thousands of 'lifetime' deals". The Register. Retrieved 12 Aug 2025. {{cite web}}: Check |archive-url= value (help)CS1 maint: url-status (link)
  2. Harding, Scharon (12 May 2025). "VPN firm says it didn't know customers had lifetime subscriptions, cancels them". Ars Technica. Retrieved 12 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  3. "VPN Secure Terms of Service".