Consumer Rights Wiki

Discontinuation of Samsung Gear 360 Software and Services

Revision as of 10:47, 14 August 2025 by 109.231.53.184 (talk) (Samsung ended updates and server support for the Gear 360 without notice, restricting functionality and illustrating digital obsolescence.)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Background

Information about the product/service history to provide the necessary context surrounding the incident

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


The Samsung Gear 360 is a 360-degree camera first released in 2016, designed to capture immersive photos and videos. It relied on the Gear 360 mobile app and the ActionDirector software for editing, firmware updates, and feature management. Many features also required connectivity to Samsung servers for activation, GPS syncing, and cloud services. Over time, reliance on these digital services meant that the camera’s functionality was partly dependent on software support and server availability.

[Incident]

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Discontinuation of Samsung Gear 360 software and servers, limiting device functionality without prior notice.

[Company]'s response

Samsung stated that the Gear 360 app would no longer receive updates and that support for the ActionDirector software would end, but provided no detailed timeline for all affected features.


Lawsuit

As of now, there are no known lawsuits related to Samsung’s discontinuation of Gear 360 updates and server support.


Consumer response

People were frustrated and upset that Samsung just shut down updates and servers without warning. Many complained online about losing features, and some even tried to hack or reverse-engineer the software to get it working again.


References

https://www.sammobile.com/news/samsung-no-longer-release-updates-gear-360-app/?utm_source=google.com https://www.androidheadlines.com/2020/07/samsung-discontinues-new-update-for-gear-360-app.html?utm_source=google.com https://eu.community.samsung.com/t5/mobile-apps-services/gear-360-app/td-p/5857614?utm_source=google.com

Add a category with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Retrieved from "https://consumerrights.wiki/index.php?title=Discontinuation_of_Samsung_Gear_360_Software_and_Services&oldid=19148"