Samsung Frame TV asks for subscription to view photos

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In July, Samsung introduced an update to their Frame TVs, revoking free access to a feature that was for the product; displaying digital photos. This update now requires consumers to purchase a subscription to the Samsung Art Store in order to continue using this device's primary feature.

Background

Historically, Samsung has been known to revoke or restrict features from their products before, such as [incident 1], [incident 2], and [incident 3], harming the rights over the products that consumers purchase.

Removing a base feature from the product

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Samsung's response

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Consumer response

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