Samsung Frame TV asks for subscription to view photos

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In July, Samsung introduced an update to their Frame TVs, revoking free access to a feature that was for the product; displaying digital photos. This update now requires consumers to purchase a subscription to the Samsung Art Store in order to continue using this device's primary feature.

Background

Historically, Samsung has been known to revoke or restrict features from their products before, such as [incident 1], [incident 2], and [incident 3], harming the rights over the products that consumers purchase.

Removing a base feature from the product

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

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Samsung's response

Here is a response from a Samsung Community Manager on the EU Samsung forums:

Frame TVs LS03B , LS03C & LS03D (Y22, Y23 & Y24)

Some Frame TV owners may see a message asking them to subscribe to the Samsung Art Store when they attempt to display a slide show of their own photos using the My Photos feature of the Art app. This has been occurring following a recent update to the Art app.

A version of the Art app that does not require a paid subscription to use the My Photos feature is currently being prepared.  The improved app is expected to be released in early August (WK32).  This update will be applied automatically to the TV.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

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