Consumer Rights Wiki

AllTrails not having a Privacy Policy

Revision as of 15:08, 15 August 2025 by 2601:8c0:802:8fe0:1d62:36eb:d1da:be2b (talk) (Added incident and company's response)

Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

The Website AllTrails has a dead link when trying to access their Privacy Policy. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.

Background

Information about the product/service history to provide the necessary context surrounding the incident

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

AllTrails is a website that hosts maps and trail information for hikers. They have a website and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

[Incident]

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage stating "Oops! The page you are looking for does not exist!". The "privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat oppened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link.

[Company]'s response

If applicable, add the proposed solution to the issues by the company.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


I reached out via email to AllTrails at [email protected] with the following transcript:

User:

Friday, Jul 25 at 9:15PM CSTHello,

I am trying to read your privacy policy, but the link given on your website, and the link given by your bot that says I am agreeing to when talking to it, DOES NOT WORK. It says "Oops! The page you are looking for does not exist!" when I go to https://privacy.alltrails.com/policies/en-US which means that there is no privacy policy to allow as I cannot access any.

I will continue to use your website as if you do NOT have a privacy policy (or more accurately I will take your privacy policy to be "Oops! The page you are looking for does not exist!" ) until further notice by you.

AllTrails:

Friday, Jul 25 at 9:15PM CST

Hello User,

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the broken link to our privacy policy. We are working to resolve this issue as quickly as possible. In the meantime, you can access our privacy policy here.

Thanks,

Scout

--

Powered by AI for quick assistance. By replying, you agree to the AllTrails Privacy Policy


The link provided by the support bot also lead to the dead link (privacy.alltrails.com/policies/en-US), so I responded the following:

User:

Friday, Jul 25 at 9:20PM CST

Hello Scout,

That link also is dead and leads to a 404.

AllTrails:

Friday, Jul 25 at 9:21PM CST

Hello User,

Thank you for your patience. We apologize for the continued inconvenience. We are currently working on fixing the broken link to our privacy policy. In the meantime, please rest assured that we take your privacy seriously and are committed to protecting your personal information. We will notify you as soon as the issue is resolved.

I waited for an actual response but only received the following 3 days later:

AllTrails:

Monday, July 28 at 921PM CST

Hello!

How was your support experience? Take a short survey and let us know!

Lawsuit

If applicable, add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome of the suit, if any.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.



Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.



References


Add a category with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Retrieved from "https://consumerrights.wiki/index.php?title=AllTrails_not_having_a_Privacy_Policy&oldid=19543"