Best Buy tries to add hidden subscriptions

⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work for its sourcing and verifiability to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, visit the discord and post to the #appeals channel.

Learn more ▼

This Article Requires Additional Verification

---

This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!

Why This Article Is In Question

---

Articles in this wiki are required to:

• Provide verifiable & credible evidence to substantiate claims.
• Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
• Make sure that all claims are backed by reliable documentation or reporting from reputable sources.

Examples of issues that trigger this notice:

• A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
• Unsupported claims with no evidence or citations to back them up.
• Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.

How You Can Improve This Article

---

To address verification concerns:

• Replace or supplement weak citations with credible, verifiable sources.
• Make sure that claims are backed by reputable reporting or independent documentation.
• Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
  • Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
  • Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.

If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the #appeals channel on our Discord server: Join here.

❗Article Status Notice: Unacceptable Tone/Word Usage

This article needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Specifically it uses wording throughout that is non-compliant with the Editorial guidelines of this wiki.

Learn more ▼

How You Can Help: If this is a non-Theme article (See: Article types):

• Persuasive language should not be used in the Wiki's voice. Avoid loaded words, or the causing of unnecessary offense, wherever possible.
• No direct attacks on named individuals or companies. Malice may be attributed to bad and proven offenders, but only through the use of quotation and citation - never in the Wiki's voice.

If this is a Theme article:

• Where argumentation is used make sure it is clear and direct but not inflammatory. Avoid strong language, or causing unnecessary offense.
• No direct attacks on named individuals or companies. Malice may be attributed to bad and proven offenders, in a formal and calm manner.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel.

Best Buy has been suspected of enrolling customers into their subscription services without the customer's prior knowledge. Customers also report that the inventory of items on their website may be inaccurate.

On February 9th, 2025, a customer purchased an ROG Zephyrus G16 OLED laptop from Best Buy. A chat was initiated with an agent in order to purchase and ship the item. The promotional deal running on Best Buy's website advertised that the laptop was for sale at $2,200 before tax; however, the open box price was set at $2,075.

Consumer impact summary

• Customers are enrolled in memberships without their knowledge
• Best Buy has not un-enrolled affected customers upon request
• Additional fees may be applied
• Credit implications if the subscription is not canceled
• Inventory manipulation

Incidents

If the company page is short enough and/or the incident is not deserving of it own page, add incidents below in sub-sections (including the points outlined in Consumer_Action_Taskforce:Sample/Incident/Help) and delete the list after this box.

If the company has various incidents listed and/or this page is getting too long, do not add sub-sections, and instead complete the list after this box.

---

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the Best Buy tries to add hidden subscriptions category.

• Example incident one (date): Short summary of the incident (could be the same as the summary preceding the article).
• Example incident two (date):

Products

* Best Buy discontinuation of Insignia Connect (November 6, 2019): Best Buy discontinued support for its Insignia Connect app, resulting in major functionality loss for affected Insignia products that used the service.

See also

Link to relevant theme articles or companies with similar incidents.

---

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.